Refund policy

Return & Refund Policy
Last updated: 27 October 2026

SolveMas sells Crime Before Christmas, a 24-day mystery advent calendar, and related detective accessories. This policy explains when we accept change-of-mind returns and how we handle damaged, faulty, or incorrect orders.

1. Change-of-mind returns
You may request a return within 30 days after delivery if the product is untouched, unopened, unused, complete, and in its original packaging. For Crime Before Christmas, the calendar drawers and clue materials must remain unopened. Once opened, the mystery content has been revealed and the item is not eligible for a change-of-mind refund.

Contact us using the contact details on our website before sending an item back. We will provide return instructions after approving the request. Customers are responsible for return shipping for approved change-of-mind returns. Once the item is received and inspected, an approved refund will be sent to the original payment method.

2. Damaged, faulty, or incorrect orders
If your order arrives damaged, faulty, or different from what you ordered, contact us as soon as possible with your order number, a description of the issue, and clear photos if available. Please contact us before returning the item so we can provide instructions. We will review the issue and arrange an appropriate remedy, such as a replacement or refund, as required by applicable law.

3. Order cancellations and shipping delays
You may ask to cancel an order before it ships by contacting us. If we cannot ship within the delivery timeframe stated at checkout, we will notify you of the delay and revised estimate and give you the option to accept the delay or cancel for a full refund.

4. Refund processing
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Nothing in this policy limits any rights or remedies available under applicable federal, state, or local law.